Privacy Policy
1. Introduction
This is our Privacy Policy and it applies to our website at www.phil-clean.co.uk (“the Website”) and our email address: contact@phil-clean.co.uk. This Privacy Policy describes the type of personal data that we collect from you (“you/your”) through the use of our services (“Services”).
We have drafted this Privacy Policy to be as clear and concise as possible. Please read it carefully to understand our policies regarding your personal data and how we will treat it. This Privacy Policy was last updated on 30 December, 2022. Please check back regularly to keep informed of updates to this Privacy Policy.
If you have any comments on this Privacy Policy, please email them to contact@phil-clean.co.uk.
2. Who we are
2.1 Here are the details that we as ‘data controller’ are required to give to you in accordance with Data Protection Legislation, including the retained EU law version of the EU’s General Data Protection Regulation ((EU) 2016/679) (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (as amended), and any other applicable or updated law which relates to the protection of individuals rights with regard to the processing of personal data):
2.1.1 Our Website address is: www.phil-clean.co.uk
2.1.2 Our company name is: Phil Clean Ltd trading as Phil Cle
2.1.3 Phil Clean Ltd trading as Phil Clean is registered at 10 Barnsletts, Henley On Thames, RG9 4BD, Oxfordshire
2.1.4 Our Trading/postal address for Phil Clean is 10 Barnsletts, Henley On Thames, RG9 4BD, Oxfordshire
2.1.5 Phil Clean Ltd are professional carpet and upholstery cleaners who service Henley and the surrounding areas
3. What we collect
3.1 We collect, use, transfer and process the following data about you including:
3.1.1 personal data you put into forms on our social pages, this includes personal data provided at the time of registering or filling out forms on our website or requesting further services.
3.1.2 requests that marketing material be sent to you;
3.1.3 personal data you provide via our social media platforms; and
3.1.4 personal and non personal data you provide to us when you contact us by email, phone, video call or otherwise.
3.2.1 a record of any correspondence between us;
3.2.2 details of your visits to our website and the resources you use;
3.2.3 any personal data that you upload to our website/email and any other form of interaction data you provide; and
3.2.4 information about your computer (e.g. your IP address, browser, operating system etc) for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
3.3 Please note that we do not store credit card details and we do not share these customer details with any other businesses
3.4 Depending on your circumstances and the products and services selected the personal data we gather about you includes: your name; address; email address; phone number; financial information; personal identification information and any further personal data as required as part of the service or product provided or which you share through our website.
4. Cookies
4.1 We use cookies to distinguish users and improve the user experience of our Website.
5. How we use what we collect
5.1 We use personal and non personal data about you to:
5.1.1 present website content effectively to you;
5.1.2 provide information on and allow you to use services that you request, or (with your consent) those services which will be of interest to you to personalise your experience;
5.1.3 allow us to better our service to you by responding to your customer service requests;
5.1.4 take steps at the request of you prior to entering into a contract or to carry out our contractual obligations and provide you with the products and services under the terms of our contractual arrangement with you;
5.1.5 allow you to use our interactive services if you want to;
5.1.6 to administer a contest, promotion, survey or other website feature;
5.1.7 tell you about changes to our service;
5.1.8 provide or facilitate the provision of legal services to you which may include keeping records of documents or calls containing personal data;
5.1.9 we will contact you electronically about similar products and services to those previously sold to you unless you tell us that you do not wish to receive such information the link contained in our email messages or by contacting us at any time via contact@phil-clean.co.uk;
5.1.10 with your prior consent, tell you about other services that might interest you; and
5.2 In some instances, it will be appropriate for us to combine your personal and non personal data with other information that we hold about you, such as combining your name with your geographic location or your browsing or purchasing history.
5.3 If you do want to be contacted for marketing purposes to help you with your legal needs by sending you insights, marketing information and exclusive offers to help you grow and protect your business, you can tick the consent box that you will find on screen when we collect your personal data. You can unsubscribe or change your preferences at any time via the link contained in our email messages or by contacting us via contact@phil-clean.co.uk
5.4 Please note: we don’t identify individuals to our advertisers (if any), but we give them aggregate information to help them reach their target audience, and we use information we have collected to display advertisements to that audience.
5.5 In addition to 5.1 we will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
5.5.1 Where we need to comply with a legal obligation.
6. Where we store your data
6.2 By giving us your personal data, such as the adoption of agreements containing appropriate standard contractual clauses are in place to ensure that your personal data is protected to the same standard as if it were in the UK. We will do what we reasonably can to keep your data secure, and up to date and in accordance with this Privacy Policy.
6.3 Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through our website. In addition, we limit access to your personal data to nobody.
6.4 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
6.5 We have implemented security measures such as a firewall and other cyber security to protect any data and maintain a high level of security.
6.6 Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet is not completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet and you take the risk that any sending of that data turns out to be not secure despite our efforts.
7. Retention of Data
7.1 We will not collect more personal data than we need for the purposes set out in Paragraph 5. We will retain such personal data for the life of your contractual arrangement with us and for a period of up to seven years after your relationship with us has ended.
8. Disclosing your personal data
8.1 We are allowed to disclose your personal data in the following cases:
8.1.1 if we want to sell our business, or our company, we can disclose it to the potential buyer;
8.1.2 if we want to sell or buy any business, or assets, we can disclose your personal data to the potential buyer or seller of such business or assets;
8.1.3 we can disclose it if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights;
8.1.4 in connection with legal proceedings (including prospective proceedings);
8.1.5 in order to establish or defend our legal rights; and
8.1.6 we can exchange personal data with others to protect against fraud or credit risks.
9. Your rights
9.1 You have a number of rights under the Data Protection Legislation:
9.1.1 The right to request a copy of the personal data we hold on you. When you request this personal data, this is known as a Subject Access Request (SAR). In most cases, this will be free of charge however in limited circumstances we apply an administration charge. For example, where repeated requests are made;
9.1.2 The right to have personal data we hold about you transferred securely to another service provider in an electronic form;
9.1.3 The right to have inaccurate personal data corrected and additional personal data added to your record;
9.1.4 The right to request any out of date personal data erased once there’s no business need or legal requirement for us to hold it;
9.1.5 The right to object to or restrict your personal data being processed, in limited circumstances and only when we don’t have legitimate grounds for processing your personal data;
9.1.6 The right to object to personal data being used to send you marketing material. As mentioned above, we will only send you marketing material where you have given your consent to do so. You can remove your consent at any time at contact@phil-clean.co.uk.
9.1.7 You can ask us not to use your data for marketing. You can do this by not ticking the relevant boxes on our forms, or by contacting us at any time at contact@phil-clean.co.uk.
9.1.8 To exercise any of these rights please contact contact@phil-clean.co.uk
10. Security
10.1 We are committed to ensuring your personal data is protected and held securely. However, the internet is not a secure medium and we cannot accept responsibility for the security of an email during transmission or non-delivery of that email.
11. Making a complaint
11.1 If you believe we have not processed any of your personal data in accordance with Data Protection Legislation or you have been affected by non-compliance you can make a complaint to:
Filip King, Director at: contact@phil-clean.co.uk
Or via post to:
Filip King
Director
Phil Clean Ltd
10 Barnsletts
Rotherfield Greys
Henley On Thames
RG9 4BD
12. Links to other websites
12.1 Please note that our policies will not apply to other websites that you get to via a link from our website
13. Changes
13.1 If we change our Privacy Policy, we will post the changes on this page. If we decide to, we will email you.
14. Your consent
14.1 By ticking the applicable box on signing up to the Platform for a user account, you consent to our Privacy Policy.
15. Dispute Resolution
15.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Privacy Policy or any breach of it.
15.2 If any such dispute cannot be settled amicably through ordinary negotiations between the parties, or either or both is or are unwilling to engage in this process, either party may propose to the other in writing that structured negotiations be entered into with the assistance of a fully accredited mediator before resorting to litigation.
15.3 Any dispute shall not affect the parties’ ongoing obligations under this Privacy Policy.
15.4 This Privacy Policy (and any non-contractual disputes arising from it) shall be governed by English law and any disputes arising from it shall be subject to the jurisdiction of the English courts.